Refund & Returns Policy – R&U Vapes
At R&U Vapes, your satisfaction is our priority. If you're not entirely happy with your purchase, we're here to help with a simple and fair return process.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
unused, unworn, and in the same condition you received it.
original packaging and include all tags.
receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at:
📧 info@randuvapes.co.uk
Returns should be sent to:
Bridge House, 9-13 Holbrook Lane, Coventry, United Kingdom, CV6 4AD
If your return is accepted:
return shipping label.
Important: Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please check your order upon delivery. If an item is damaged, defective, or incorrect, contact us immediately and we will resolve the issue as quickly as possible.
Items That Cannot Be Returned
If you're unsure whether your item qualifies, feel free to contact us.
Exchanges
Need a different item?
The fastest way is to return the original item and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we’ll let you know whether the refund is approved.
original payment method within 10 business days.
If it's been more than 15 business days since your return was approved and you haven’t received your refund, please contact:
📧 randugroup15@gmail.com
Contact Us
For any return or refund enquiries:
📧 info@randuvapes.co.uk
Thank you for shopping with R&U Vapes!
