Shipping Policy – UK Orders Only

Free UK Delivery

At R&U Vapes, we offer free delivery on all UK orders — retail or wholesale, with no minimum spend required.

Standard Delivery Information

Please allow 2 to 3 working days from the date of dispatch.

Royal Mail and DHL.

Note: Delivery times are estimated and may vary based on stock availability or location.

Order Cut-off Time

before 3:00 PM (UK time) will be processed and dispatched the same working day.
after 3:00 PM will be processed on the next working day.
3:00 PM on Fridays will be processed the following Monday.

Delivery Details

require a signature. If no one is available, the courier may deliver to a neighbour or local post office and leave a card with details.
free tracked delivery to monitor your order’s journey.

Alternate Delivery Address

different delivery address from your billing address during checkout if it’s more convenient.

For any questions or special delivery requests, please contact us:

📧 info@randuvapes.co.uk

R&U Vapes – Fast, free, and reliable UK shipping.

Refund & Returns Policy – R&U Vapes

At R&U Vapes, your satisfaction is our priority. If you're not entirely happy with your purchase, we're here to help with a simple and fair return process.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:
unused, unworn, and in the same condition you received it.
original packaging and include all tags.
receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:

📧 info@randuvapes.co.uk

Returns should be sent to:

Bridge House, 9-13 Holbrook Lane, Coventry, United Kingdom, CV6 4AD

If your return is accepted:
return shipping label.
Important: Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please check your order upon delivery. If an item is damaged, defective, or incorrect, contact us immediately and we will resolve the issue as quickly as possible.

Items That Cannot Be Returned

If you're unsure whether your item qualifies, feel free to contact us.

Exchanges

Need a different item?

The fastest way is to return the original item and place a new order once your return is approved.

Refunds

Once your return is received and inspected, we’ll let you know whether the refund is approved.

original payment method within 10 business days.

If it's been more than 15 business days since your return was approved and you haven’t received your refund, please contact:

📧 randugroup15@gmail.com

Contact Us

For any return or refund enquiries:

📧 info@randuvapes.co.uk

Thank you for shopping with R&U Vapes!